Privacy Policy

Water Concord Restoration Services (“Water Concord,” “we,” “us,” or “our”) respects your privacy. This policy explains what information we collect through waterconcord.com, how we use it, and the choices you have. By using our website or contacting us, you agree to this policy.

Information we collect

When you submit our contact or estimate form, call us, or email us, we collect the details you provide — such as your name, phone number, email address, service address, and a description of your water damage situation. We also collect standard technical data (such as pages visited and general location) through basic website analytics.

How we use your information

We use the information you provide to:

• Respond to your request and provide water damage restoration services;
• Schedule inspections, dispatch crews, and follow up on your project;
• Assist with insurance documentation when you ask us to;
• Improve our website and services.

How we share information

We do not sell your personal information. We may share it with service providers who help us operate (for example, form or email providers), or with your insurance carrier when you request our help with a claim. We may disclose information if required by law.

Data retention & security

We keep your information only as long as needed to provide services and meet legal or business requirements, and we take reasonable measures to protect it. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.

Your choices

You may ask us to update or delete the information you have given us by contacting us at help@waterconcord.com or (201) 277-9344. You can opt out of non-emergency follow-up communications at any time.

Contact us

Questions about this policy? Reach us at 1800 Sutter St, Concord, CA 94520, call (201) 277-9344, or email help@waterconcord.com.

This policy may be updated from time to time; the current version always appears on this page.